Due to the global pandemic caused by Covid-19, otherwise known as "Corona Virus" shipping times have been delayed due to governmental restrictions, and business slow downs in effort to reduce the spread of infection. We cannot guarantee shipping times as stated or paid for as this is not in our control.
You will be updated with the latest shipping information. Currently we are seeing up to 30 day delays.
*UPDATE: Most orders are being received within the stated standard time frame (8-20 Business days delivery time.). As such, we have adjusted our shipping time to include the pandemic related delays.
If you have not received your purchased product please email email@example.com. We will try our best to get you the product as fast as possible.
Thank you for you patience during these difficult times.
Q: What countries do you ship to?
A: Simply visit our webpage on www.caturdayco.com and choose your desired products. 8-20 Business days delivery time. Our products ship from our warehouse located in China.
WE CURRENTLY SHIP TO THE FOLLOWING COUNTRIES:
- Great Britain
- Hong Kong
- New Zealand
- Saudi Arabia
- South Korea
- United Kingdom
- United States
Q: I have placed my order. What next?
A: Sit back and relax!
Once your order is confirmed, you will be notified for the following:
Information Received: We have received your Shipping Details and Process of packaging has started at the warehouse close to you (Within 48 Hours)
In Transit: Product Shipped from warehouse (Within 72-96 Hours)
Out For Delivery: Product Shipped to Destination country
Delivered: Product Delivered
Email us at firstname.lastname@example.org should you have any additional questions.
Q: What is the estimated delivery time?
A: The estimated delivery time is calculated in business days which exclude Sundays and holidays. We ship out from multiple international warehouses. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
In rare cases, the actual delivery time may vary from the mentioned delivery time due to:
- Your Location
- Availability of the product with us / Current Stock
- Or some unforeseen circumstances such as bad weather, some natural disaster or political interludes
In such cases, we take the responsibility of keeping you informed about the expected delivery time or the unavailability of the product via Email.
Q: Does my estimated delivery time depend on my location?
A: Yes, it does! We do FREE shipping and are trying to expand to others.
Depending on the warehouse, demand and current stock, it usually takes 12-24 Business Days, until you’ll receive your order.
Outside the United States:
Your parcel has to travel around the entire globe. We are trying to expand and open new warehouses.
For European countries, we would like to state that we are GDPR compliant.
We apologize for any inconveniences that may occur, such as remote location delivery, product out of stock, natural calamity or political interludes.
Should you have any questions regarding delivery to your location, kindly Email us at email@example.com and we will double check on shipping.
Q: What if you want faster delivery time?
A: We are also offering EMS – Express Mail Service and FedEx Shipping for countries in which they are available. However, these are only for some products and for special cases.
Should you wish to get your products within Two Business Weeks, please contact us before purchasing or immediately after purchase via firstname.lastname@example.org
We will then send you a separate PayPal Invoice to pay for EMS/ FedEx Service, stating charges depending on the location.
Please note that we will ship out your products only after you have paid for the additional service. Once the shipment is out, it will be difficult for us to change the Delivery Service.
Q: I was not available at the time of delivery to my doorstep. Can I get my product now?
A: Our first suggestion is that you provide your work address during checkout or an address that you feel someone will be available to receive during work hours or a PO Box number. If you are unavailable in the first delivery attempt, you will be contact by the courier company. If you unable to receive the delivery, your order will be on hold. Please get in touch with us via Email for a remedy in any such case.
For any further questions, visit our Contact Page and write us a message!
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